Refund and Returns Policy

Our refund and returns policy applies to bulk orders only. We reserve the right to refuse returns or refunds for defects affecting less than 3% of an order, as minor imperfections are inherent to bulk production processes.

If you believe your order does not meet our quality standards beyond this threshold, please contact us within 30 days of receiving your items to discuss your concerns.

To qualify for a return, items must meet the following conditions:

• The defect exceeds 3% of the total order quantity.
• Items must be unused and in the same condition as received.
• Items must be returned in their original packaging.

We do not accept returns for:

• Custom-made products with approved designs unless they have significant defects.
• Minor variations in print placement, colour, or size that fall within industry tolerances.
• Products damaged due to misuse or handling errors post-delivery.

Returns Process

To initiate a return, please provide:

1. A detailed explanation of the defect or issue.
2. Photographic evidence of the affected items.
3. Your order number or proof of purchase.

Returns must be authorised by our team before sending items back. Please do not return products without receiving approval, as unauthorised returns will not be processed.

Refunds

Once your return is received and reviewed, we will notify you of the approval or rejection of your refund request. If approved, we will issue a refund for the affected portion of the order. Refunds will be processed to your original payment method within a specified timeframe.

Sale Items and Custom Orders

Refunds or returns are not available for sale items or fully custom orders once designs are approved, except in cases of significant defects affecting over 3% of the order.

Exchanges

We do not offer exchanges. However, for defective items exceeding the 3% threshold, we may provide replacements at our discretion.

Shipping Costs for Returns

The customer is responsible for shipping costs when returning items. These costs are non-refundable, and any refund issued will not include return shipping charges.

For high-value returns, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.

Limitations

• Refunds and returns are subject to our discretion and quality control guidelines.
• BIDBI is not liable for issues arising from improper storage, use, or handling of items after delivery.

Need Help?

If you have questions about this policy or need to initiate a return, please contact us at info@bidbi.co.uk or call us at +44 (0)114 272 1201.